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How can I buy an original painting?
If you’re interested in purchasing an original artwork, feel free to send me an email to ask which pieces are currently available. You can also sign up for my VIP mailing list to receive studio updates and be the first to know about new work.

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Can I commission a custom painting?

Maybe you’ve imagined one of my paintings in your home: something that really feels like you. Yes, I create custom pieces in all sizes and price ranges, from small and soulful to large and bold. Just send me an email with your ideas. No pressure, I’m happy to chat and see what’s possible. You can also read more about the process on this page.

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Where are you based?

I work from my studio in Neerijnen, the Netherlands. ​

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Where do you ship to?

I ship worldwide, wherever you are, I’ll do my best to get your order to you safely.

 

When will my order arrive?

I usually need 2–3 business days to carefully pack your order before it’s shipped. Estimated delivery times:

• Netherlands / Belgium: 2–3 business days

• EU countries: 3–8 business days

• Worldwide: 5–10 business days

You’ll receive a shipping confirmation with a tracking code as soon as your package is on its way.

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Can I pick up my painting?

You're welcome to pick up your painting by appointment in Neerijnen (West Betuwe), the Netherlands. ​

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What if I don’t like the result of my custom painting?

No worries! I always work in steps, with a sketch or colour impression before I begin. We stay in touch throughout. If needed, we can adjust. Refunds are not possible for custom work, but your satisfaction is very important to me.

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Still not happy with the final result? Then we’ll find a fitting solution together, this might be a small adjustment or, in rare cases, creating a new work at a reduced rate.

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What materials do you use for your paintings?

All paintings are made on fine linen canvases, stretched over lightweight aluminum frames that stay perfectly straight, even in larger sizes. I also love to work on professional painting panels: ideal for smaller works or specific commissions. They’re sturdy, smooth and great for detail.
 

I use high-quality acrylics with a rich pigment load and for oil paintings I work with artist-grade oil paints, known for their deep colors, durability and professional finish.

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Canvas vs. panel – what’s the difference?

Canvas: classic, textured, lightweight, slightly flexible

Panel: smooth and solid, perfect for fine detail

I work with both, depending on what suits the painting and your preferences best.

 

Does the canvas/PANEL come ready to hang?

Yes! Each canvas comes with an easy-to-use hanging system, included for free.​

 

Do you offer framing?

​Framing is available upon request for an additional fee. I’m happy to advise! I love using a floating frame, because it gives the canvas a clean, elegant finish. You can choose from: black, white or natural oak.

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Some clients prefer no frame at all, especially with canvas paintings. That’s absolutely fine too!​

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SHIPPING & DELIVERY

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HOW LONG IS the delivery time for custom art?

• Mini & small: 2–3 weeks

• Medium & large: 4–6 weeks
   

The average delivery time can vary, depending on:

• The size and complexity of the artwork

• Drying time (especially with layered oil paints)

• My current schedule
   

Need it by a specific date? Just let me know. I’ll do my best to meet your deadline.​​

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PACKAGING
Every artwork is packed with great care. Original paintings, custom art and flower vases are protected with bubble wrap, corner guards and sturdy boxes. (Some vases are too large or too fragile to ship, so they can only be picked up or delivered in person.) 

 

Whether large or small, your piece arrives safely and beautifully presented, perfect to enjoy yourself or give as a gift.

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How does delivery work?

Please kindly allow up to 3 business days to process and pack your order before the order is dispatched for delivery.

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When the order is shipped, you'll receive a tracking code.

• Shipping NL-BE takes 2-3 business days

• Shipping EU takes 3-8 business days

• Shipping worldwide takes 5-10 business days

All items are carefully shipped in protective packaging. All orders will be shipped out my studio location in the Netherlands

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Can I return a painting?

If your painting arrives damaged, please contact me within 24 hours of delivery, this is important due to the limited timeframe for filing a shipping insurance claim. Because each piece is handmade and one of a kind, I normally don’t accept returns or exchanges. However, if something’s not right, feel free to get in touch within 30 days: I’ll do my best to help.
 

shipping costs

Shipping costs vary depending on the size of your order and your location. Here’s a general overview:
 

Small packages 

• Netherlands: €2

• International: €5

Large packages 

• Netherlands: €7.25

• International: €15

 

​For original paintings, custom art or vases, shipping costs are calculated based on size, weight and destination. I’ll include this in your personal quote.

International shipping is always custom: I’ll make sure to find the best and safest option for you.

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NEED MORE INFO?

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Feel free to reach out, I’d be happy to help you personally. You can send me a message by WhatsApp or email. I speak Dutch, English and a little Spanish (un poco de español). I usually respond within 24 hours.
 

WhatsApp: +31 6 22987411
Email: info@merel-art.nl

Looking forward to hearing from you!

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